Issue |
Possible Corrections |
Panel does not load, and no error logs are produced |
- This is due to a firewall blocking access between the PSIcapture server and the Toshiba MFD.
|
Scan files do not appear in the destination directory |
- The share for the directory needs to allow read/write access for the user assigned to the panel’s application pool in IIS.
|
The panel is unable to read the configuration database |
- The maintenance application is open and actively using the database. Use the maintenance application during times when scan operators are not using the panel.
- Directory security is blocking access to the file. Make sure the share for the database’s directory allows read/write access.
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