|Scanner fails network test||
• Due to limitations of the scanner’s operating system, ensure the IIS server hosting the panel web site is on the same domain as the scanner.
|Scanner passes network test, but is unable to connect to the panel web site||
• Check the spelling of the web site URL
|Scanner panel will not start due to licensing||
• Refer to the Configuration section. Specify the license server name or IP address through the maintenance app.
|For destination buttons that POST documents, the documents scan, but no file is copied to the target folder||This is due to an issue in the panel’s Web.config file. Refer to the Installation section, and verify the URL specified in the Destination setting.|
Direct all questions and support requests to your PSIcapture reseller or to our support team.