PSIcapture Mailroom: System Requirements

Introduction

This article contains minimum and suggested system requirements for servers to host the PSIcapture Mailroom web application.

Important Notes

  • The minimum system requirements will guarantee functionality, but not optimum performance. The recommended system specifications represent the environment for which the PSIcapture Mailroom application was intended to run. This does not exclude newer platforms, hardware, or system architecture unless otherwise noted.
  • If your system specifications fall below the minimum requirements, you may have to upgrade your system's hardware and/or software before installing and configuring PSIcapture Mailroom. Having a system that is below specifications does not necessarily imply that the application will not work, however PSIGEN cannot support a system with hardware or software that is below the minimum requirements. Please contact the Support Team for more details.
  • PSIcapture Mailroom is supported for both 32-bit and 64-bit platforms. We recommend, but do not require, a 64-bit server platform for optimum performance.
  • Disk space is generally required for the operating system and framework, and their updates. More may be required depending on the operating system version, and more disk space will be required for storage of scanned documents, or incoming PSIcapture batch data.

 

Hardware Requirements - Web Server

   Component  

 

   Minimum Requirement

 

   Recommended Specification

 

   CPU            2 CPUs     8 CPUs or better   
   RAM    8 GB RAM    32 GB RAM or better
   HDD    Situationally dependent; see HDD_Note

 

Hardware Requirements - File Server

   Component  

 

   Minimum Requirement

 

   Recommended Specification

 

   CPU            2 CPUs    4 CPUs or better
   RAM    8 GB RAM    32 GB RAM or better
   HDD Situationally dependent; see HDD_Note

 

Hardware Requirements - SQL Server

   Component  

 

   Minimum Requirement

 

   Recommended Specification

 

   CPU            2 CPUs    4 CPUs or better
   RAM    8 GB RAM    32 GB RAM or better
   HDD Situationally dependent; see HDD_Note

 

Software Requirements

   Component

 

   Minimum Requirement

 

   Recommended Specification

 

   OS

   Desktop: Windows 10 Enterprise (x86/64) (Not recommended, limited functionality)

   Server: Windows Server 2012 R2 - Windows Server 2019 

   Framework

   Microsoft .NET Framework Version 4.6 or later

   Webserver    Microsoft IIS 8.5 IIS_Note    Microsoft IIS 10.0
   Database    Microsoft SQL Server 2012 - 2019 (Standard / Express)

 

Operating System / IIS Requirements

Per Microsoft IIS specifications, Desktop class versions of Windows have an IIS request execution limit that will only service a certain number of simultaneous requests. 

   Operating System Edition

 

   IIS Request Execution Limits

 

   Windows 10 Professional    10 requests
   Windows 10 Enterprise    10 requests
   Windows Server 2012 R2 - 2019    Unlimited requests

Note that all Windows Server versions have no limit to simultaneous requests – Administrators are advised to install PSIcapture Mailroom on Server-class editions only. Deployments to Desktop editions of Windows are not supported, as these operating systems are not meant to service large, multi-session web applications. Attempts to do so even with few users may prevent certain areas of PSIcapture Mailroom from working correctly.

Load Balancing

As of version 3.3, load balancing is supported. Load balancing is recommended beyond 250 concurrent user sessions with the recommended hardware configuration. This product has been tested up to 500 concurrent user sessions using the following load-balanced configuration:

  1. 2 Web/API Servers (Windows Server 2019 Datacenter, 8 CPUs, 32 GB RAM each)
  2. 1 File Server (Windows Server 2019 Datacenter, 4 CPUs, 16 GB RAM)
  3. 1 Database Server (Windows Server 2019 Datacenter, 4 CPUs, 16 GB RAM)
  4. 1 Microsoft Azure Application Gateway

Unsupported Platforms

PSIcapture Mailroom is not supported on:

  • Apache HTTP Web Server, nginx, and other open-source web server software platforms 
  • Oracle, sqlite or similar serverless databases
  • Windows 7 all editions
  • Windows Server 2008 R2 all editions

Support for these is not planned at this time. 

Notes

1. PSIcapture Mailroom is supported for both 32-bit and 64-bit platforms. We recommend, but do not require, a 64-bit server platform for optimum performance.

2. Consider the amount of disk space generally required for the operating system and framework, its updates, program files, and application specific usage. More may be required depending on the operating system version, and more disk space will be required for storage of documents processed.

3. Microsoft Internet Information Services (IIS) will not serve a web application to more than 10 concurrent users when running on a non-server operating system.  PSIcapture Mailroom will only be supported on non-server operating systems for demonstration purposes.

 

 

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