The Sessions area displays what users are currently using PSIcapture Mailroom. If there is a user a supervisor knows is not currently active but logged in, the supervisor has the ability to delete the session which logs the user out.
Sessions are bounded by a defined session timeout value, that prevents users from remaining logged in and idle indefinitely. You can adjust session timeout in General Settings.
If a user has lost access to an active session, or the administrator needs to remove all currently active sessions:
- Locate the session or sessions to delete.
- Click the X icon to the right of the session.
- Confirm the deletion of the session.
If all the sessions need to be removed, click on the "Delete All" button in the upper right corner of the Sessions table.