PSIcapture Mailroom Administrator Guide: Adding an External User Directory


This article will document the steps necessary to add or edit a connection to an external Lightweight Directory Access Protocol (LDAP) server within PSIcapture Mailroom.  

Adding or Editing a Directory

  1. Login to PSIcapture Mailroom using an Administrator account.
  2. Navigate to Administration using the menu at the upper right corner of the browser.
  3. Select User Management from the menu.
  4. If editing an existing directory, click on the pencil icon to the right of the directory name.
  5. To add a new directory, click the Add button at the upper right corner of the User Directory table.

The following sections of the article will explain the various options available when adding or editing a user directory.


General Tab

The settings on the general tab define the connection to the external directory server as well as options that control how PSIcapture Mailroom should integrate users from this directory into the application.



Predefined Configurations

PSIcapture Mailroom provides a number of predefined configuration templates to help quickly configure a new directory. Selecting one of these templates will populate the fields on the dialog with typical values for the selected provider. After selecting a predefined configuration, administrators are free to edit any of the settings to suit the environment. In addition to populating settings on the general tab, selecting one of these configurations will also add the appropriate attribute mapping entries on the Attribute Mapping tab.

Option Description
Microsoft Active Directory Configure the directory to make a clear text connection (no encryption) to Active Directory using port 389
Microsoft Active Directory (SSL1) Configure the directory to make an encrypted connection to Active Directory using SSL on port 636
Microsoft Active Directory (TLS2) Configure the directory to make an encrypted connection to Active Directory using TLS on port 389
Novell eDirectory Configure the directory to make a clear text connection (no encryption) to eDirectory using port 389
Novell eDirectory (SSL) Configure the directory to make an encrypted connection to eDirectory using SSL on port 636
Novell eDirectory (TLS) Configure the directory to make an encrypted connection to eDirectory using TLS on port 389

(1): Secure Sockets Layer
(2): Transport Layer Security 


Directory Information

  • Directory NameEnter a unique name to identify this user directory. This name is used to locate the directory in the list of User Directories, and has no bearing on the connection to the external LDAP directory.
  • Server - Enter the LDAP server host name or address. When using canonical names, the host name entered must be a valid host that is resolvable by the Domain Name System (DNS) configured on the server hosting the PSIcapture Mailroom application.
  • Port - Enter the LDAP server port. The default ports for each LDAP connection type are:
    • Default (no encryption)/TLS - Port 389
    • SSL - Port 636
  • Search Root - Enter the distinguished name of the container to use as the search root for all PSIcapture Mailroom LDAP queries. Alternatively, if the administrator completes the binding type and authentication options first, the administrator can click the select button to browse for the search root to use.

    The search root is used to limit the results of any query performed by PSIcapture Mailroom. This includes queries for users, user authentication and groups. A query for a user or other entity that does not fall under the specified search root will automatically return no results.


Authentication Options

  • Binding Security TypeSelect the type of encryption to employ when making connections to the LDAP server. The setting used here must correspond to the binding configurations applied to the LDAP server. Attempting to make an encrypted connection to an LDAP server that has not been configured to respond to or process encrypted connections will always fail. The binding types available include:
    • None - Use a clear test (no encryption) connection.
    • TLS - Connect using Transport Layer Security.
    • SSL - Connect using Secure Socket Layers.
  • Binding Type - Select the type of authentication to perform when connecting to the LDAP server. Authentication types available include:
    • Anonymous - The LDAP server does not require authentication before issuing queries.
    • Explicit - Specify a user name and password to use for all queries made to the LDAP server. When this is selected a username and password section becomes available.
  • Ignore certificate errors - When connecting to the server using an encrypted binding type (SSL or TLS), the connection will fail if the server does not use an SSL certificate that has been signed by a trusted root certification authority (CA). Enabling this option will ignore connection failures due to certificates that are not trusted.
  • Authentication Domain - Enter the domain name to use when authenticating users, including the binding user. This option will typically only be set for Microsoft Active Directory servers. If the binding user includes a domain specification already, the setting here will not be used for binding, and will only be applied to user authentication when accessing the client application.


Directory Filtering Options

  • User Class Name - Enter the name of the LDAP class applied to user objects. 
  • User Name Attribute - Enter the name of the LDAP attribute that contains the user name that should be used for authentication. 
  • Group Membership Attribute - Enter the name of the LDAP attribute that contains the group membership values for each user object.
  • Group Class Name - Enter the name of the LDAP class applied to group objects.


Options Tab

The options section contains settings which modify the default behavior of PSIcapture Mailroom with respect to how the user directory interacts with the external LDAP directory as well as how the user directory should be used by the application itself.

Option Checkbox


Authenticate users by distinguished name

Select this option if authentication queries against the LDAP server should be made by distinguished name instead of user name.

Create Mailroom User on Successful Authentication

This option enables users who authenticate against the LDAP directory successfully to automatically be added as a new PSIcapture Mailroom user, if they do not already have a user account in the application. When this option is disabled, LDAP users that do not have a corresponding PSIcapture Mailroom user account will not be able to access the system.

Deny login for users without a User Group Mapping

When this option is enabled users that have not been assigned to one or more User Groups will not be allowed access to the application. This option can be used to limit access to PSIcapture Mailroom to those users in your LDAP directory that belong to a specific LDAP group. Refer to the Group Mapping Tab section below for more information.

Search Group Membership Recursively

This option causes PSIcapture Mailroom to resolve LDAP group membership using recursive group searches. There are performance implications to enabling this option, and it's use should be carefully considered. For a full explanation LDAP group mapping in PSIcapture Mailroom please refer to the LDAP Group Mapping article.

Query Cache Timeout (minutes)

PSIcapture Mailroom caches LDAP query results to improve performance and reduce the load on your external directory servers. The minimum acceptable cache time is one minute, however a longer cache time can be chosen if desired.


Attribute Mapping Tab

Attribute mapping enables PSIcapture Mailroom to query user details from the external LDAP directory and use those details to populate the user's PSIcapture Mailroom profile. Attribute mappings will be populated with reasonable default values if a predefined configuration is used. The following user profile attributes can be mapped from the LDAP directory:






The user's given name


The user's surname

Display Name

The display name to use for the user. This may be the user's full name, name with middle initial, a nickname, etc.


The user's email address

Group Mapping Tab

Group mapping enables user's who authenticate through the external LDAP directory to be automatically mapped to User Groups and system roles within PSIcapture Mailroom based on their group membership within the LDAP organization.



Adding a Group Mapping

Before adding a group mapping, any required User Groups must already be created.

To add a new group mapping select the Add button in the upper right corner of the Group Mappings table.


  • External Group - The external group is the distinguished name (DN) of the LDAP group to which this mapping should apply. Use the select button to browse for a group. The resulting dialog will be filtered to only display group objects.
  • Mapping Type - There are three types of group mapping supported by PSIcapture Mailroom:
    • Role Grants - Grant a PSIcapture Mailroom role to all users that belong to a particular LDAP group. Current roles include: Administrator and/or Supervisor.
    • Group Mapping - Maps all users within the given LDAP group to the selected User Group.
    • Team Mapping - Maps all users within the given LDAP group to the selected Team.

Editing a Group Mapping

To edit a group mapping, click on pencil icon to the right of the group mapping to edit. The dialog and options displayed are the same as those documented above.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.