Auto Import batches fail to archive and cite errors regarding path being too long

Problem

The issue is the Auto Import Queue. The files do not seem to be archiving correctly and remain in the Auto Import Location. 

 

NOTE: Files are Auto Importing correctly into Batch Manager.

 

Logs Reference this error:


[6/28/2013 8:21:34 AM - Error - v4.6.0.6]
Failed to archive one or more files.

=== INNER EXCEPTION ===
Failed to move or copy file: \\servername\folderlocation\subfolder location\filename.pdf to archive: \\servername\folderlocation\subfolder location(Auto Import)\filename.pdf
at PSIGEN.Capture.Modules.AutoImport.AutoImportCapture.ArchiveFile(String original, String queued, String archiveDirectory)
at PSIGEN.Capture.Modules.AutoImport.AutoImportCapture.ArchiveImport(String queueDirectory, Dictionary`2 fileMap)
=== INNER EXCEPTION ===
The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.
at PSIGEN.Capture.IO.IOUtility.CopyFile(String sourceFileName, String destFileName, Boolean overWrite)
at PSIGEN.Capture.IO.IOUtility.CopyFile(String sourceFileName, String destFileName)
at PSIGEN.Capture.Modules.AutoImport.AutoImportCapture.ArchiveFile(String original, String queued, String archiveDirectory)

 

Solution

Shorten the path to the archive or change the naming method of the batch and image. The fully qualified file name must be less than 260 characters and the directory name must be less than 248 characters. This is an external Windows setting and cannot be configured.

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