PSIcapture Troubleshooting: Database Lookup: ValueListDropDownUnsafe error in index module


An unhandled exception can occur in the index module when you have a dropdown list and are using automated processes to move through the Index module, such as Lookups or scripting.


The error happens because the dropdown list is meant to be rendered and appear, but the process that is placing the focus on the dropdown is moving it over the field and not properly closing the list.


This usually happens when you have:

  • Lookup Key  or Return field
  • Return Field
  • [Dropdown Field]


The lookup fires, and then the return field is populated, and the focus is automatically moved to the dropdown list which cant accept the input from an automation. 




The solution is to add or re-arrange fields so that a field immediately following the returned lookup fields are not dropdown lists.

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