PSIcapture Troubleshooting: Auto Import: Access is denied


PSIcapture encounters the following error when attempting to process a batch through Auto Import:



Access is denied
   at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.GetProcessHandle(Int32 access, Boolean throwIfExited)
   at System.Diagnostics.Process.OpenProcessHandle(Int32 access)
   at System.Diagnostics.Process.get_Handle()
   at Capture.Application.CaptureApplication.FlushMemory()
   at Capture.Modules.OCR.OCRModule.CloseBatch(Batch batch)
   at Capture.Modules.DocumentTypes.Workflow.Workflow.MoveBatchToNextStepInWorkflow(Batch batch, Boolean checkInBatch, Boolean& batchAutoClosed)
   at Capture.Modules.AutoImport.AutoImportCapture.AutoProcessBatch()



This is due to a misconfiguration where the impersonation user credentials set in Configuration > Auto Import > Advanced are set to same as User running PSIcapture.

  1. Open Capture Select Configuration Module.
  2. Select Auto Import.
  3. Click Advanced.
  4. Uncheck Impersonation Enabled.

In some instances, this is due to the fact that the credentials used do not in fact have access to the filesystem. Ensure this is not the case as well.

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