Problem:
PSIcapture Services crashes immediately and displays an error when opening the Service manager. The ServiceDatabases.xml file is blank.
Log Errors:
The following exception(s) occurred loading the service manager.
The following error(s) occurred:
One or more errors occurred.
at system.Xml.XmlTextReaderImpl.Throw(Exception e)
at system.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at system.Xml.XmlTextReaderImpl.ThrowInvalidChar (Char [] data, Int32 length, Int 32 invCharPros)
The following exception(s) occurred loading the service manager.
The following error(s) occurred:
'.', hexadecimal value 0x00, is an invalid character. Line 1,
at system.Xml.XmlTextReaderImpl.Throw(Exception e)
Solution:
1. Copy the syntax data from a functional workstation, located by default in:
C:\ProgramData\PSIGEN\Capture.Services\ServiceDatabases.xml
2. Paste into customer's ServicesDatabase.xml (Their file will be blank).
3. Save, and replace their existing file.
4. Re-start Services.
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