Problem:
A PSIsafe user cannot open PDF documents that are stored in CNG-Safe. They are greeted with a Class is not registered when opening the CNG application.
Solution:
Uninstall the current client and use the full installer. Most likely when the server tried to push out the update it was unable to fully install components for the client.
Possible Alternative Solution:
Server was on version 10.4.0.2900, and the client was at 10.4.0.4500. Once the client was made to match the Server, the issue was resolved.
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