Problem:
When opening Office documents from PSIsafe, the user may be prompted with the error
"Access is denied, a copy of the document has been saved here"
Solution:
This is likely caused by an update to MS Office. The default option for MS Office is to deny opening in edit mode (Protected View). This option needs disabled for PSIsafe to open MS Word or Excel documents properly.
- Open Word, go to Options > General.
- Scroll down until you see a section for "Start up options".
- Disable the option "Open e-mail attachments and other uneditable files in reading view".
- Save and re-test from PSIsafe, problem should be resolved.
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