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PSIsafe: Issue 10.01: Workflow notification emails don't get sent from the server

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Ben Oldaker
Problem: 
Workflow Notification emails don't get sent from the server.
Solution: 
McAfee VirusScan is also a firewall.  Sending email uses TCP/IP port 25.  Since this port is commonly used by viruses to relay spam, McAfee will block it by default unless it is manually disabled.
Test:  You can test this by temporarily disabling McAfee's On Demand virus scanner (Right click on the McAfee Shield, select Disable On Access Scan)
VirusScan can be configured to allow outbound emails:
  1. Open the VirusScan Console. 
  2. Right click the VirusScan shield in the system tray and selected VirusScan Console.
  3. Double click the Access Protection item to open it.
  4. Un-check the Prevent Mass Mailing Worms from Sending Mail rule.
  5. Click OK and close the VirusScan console.
VirusScan can be configured to allow outbound emails (Preferred Method)
  1. Open the VirusScan console. 
  2. Right click the VirusScan shield in the system tray and select VirusScan Console.
  3. Double click the Access Protection item to open it.
  4. Select the Prevent Mass Mailing Worms from Sending Mail rule.
  5. Click on Edit.
  6. Add "CNG.CNGTools.CNGWorkflowService.exe" to Excluded Processes.
  7. Click OK and close the VirusScan console.
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