PSIsafe: Issue 08.02: Login to PSIsafe displays a gray screen

Problem: 

A user can login to PSIsafe successfully, but all they see is a gray screen.

Solution: 

Delete “User.config” file with PSIsafe application closed.

File Location in Windows 7-11

C:\Users\[User]\AppData\Roaming\CNG\Client\Users

[Legacy] File Location in Windows XP

C:\Documents and Settings\Local Settings\ApplicationData\Cabinet_NG_Inc\CNG.Safe.Client.exe_Url_jz13dxzlatgh04duxj5rrqbwgo0kb4my\