PSIcapture Auto Import: Failed to process a queued work item

Problem:

You may encounter the following error if Batch Storage location is set for a drive letter, but the actual location is on a server share or UNC path:

 

An error occurred during AutoImport processing.  Please refer to the AutoImportProcessor logs for more details.
Exit Code: -532462766
Error Text:

Unhandled Exception: CAPTURE.Capture.Modules.AutoImport.AutoImportProcessException: AutoImport error occurred while processing file: \\gallofs\vol1\GROUPS\EVERYONE\WatchFolders\Mortgage lending\2013-11-22.pdf
AutoImport failed to process a queued work item.  Review services log entries for details.
   at CAPTURE.Capture.Modules.AutoImport.AutoImportModule.ReportError(Exception ex, DocumentType docType, String[] files, String currentFile, Boolean throwException)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportCapture.InternalImport(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportCapture.Import(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.FileSystemMonitoredDirectory.Import(String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportService.ProcessWorkItem(String workItemPath, MonitoredDirectoryTypes monitoredDirectoryType, String authenticationDataPath) --- CAPTURE.Capture.Modules.AutoImport.AutoImportProcessException: AutoImport failed to process a queued work item.  Review services log entries for details.
   at CAPTURE.Capture.Modules.AutoImport.AutoImportCapture.InternalImport(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   --- End of inner exception stack trace ---
   at CAPTURE.Capture.Application.CaptureApplication.UnhandledException(Object sender, UnhandledExceptionEventArgs e)

   at Capture.Modules.AutoImport.AutoImportService.Capture.Modules.AutoImport.IAutoImportService.Import(MonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at Capture.Modules.AutoImport.AutoImportWorker.ThreadProc()

[11/25/2013 3:56:47 PM - Error - v5.0.0.15]
AutoImport error occurred while processing file: \\gallofs\vol1\GROUPS\EVERYONE\WatchFolders\Mortgage lending\2013-11-22.pdf
AutoImport failed to process a queued work item.  Review services log entries for details.
   at CAPTURE.Capture.Modules.AutoImport.AutoImportModule.ReportError(Exception ex, DocumentType docType, String[] files, String currentFile, Boolean throwException)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportCapture.InternalImport(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportCapture.Import(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.FileSystemMonitoredDirectory.Import(String[] files, ImportFile[] queuedFiles, String queueDirectory)
   at CAPTURE.Capture.Modules.AutoImport.AutoImportService.ProcessWorkItem(String workItemPath, MonitoredDirectoryTypes monitoredDirectoryType, String authenticationDataPath)
   at Capture.Modules.AutoImport.AutoImportService.ProcessWorkItem(String workItemPath, MonitoredDirectoryTypes monitoredDirectoryType, String authenticationDataPath)
   at Capture.Application.CaptureApplication.RunAutoImportProcessor(String workItemPath, MonitoredDirectoryTypes monitoredDirectoryType, String authenticationDataPath, Boolean debug)
   at Capture.AutoImportProcessor.Program.Main(String[] args)
=== INNER EXCEPTION ===
AutoImport failed to process a queued work item.  Review services log entries for details.
   at Capture.Modules.AutoImport.AutoImportCapture.InternalImport(FileSystemMonitoredDirectory directory, String[] files, ImportFile[] queuedFiles, String queueDirectory)

 

Solution:

You will need to change the Batch Storage location to reflect the full UNC path to the storage folder.

Batch Manager may also be empty, even when manually processing files due to this.

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