PSIcapture License Server Error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

Problem:

User installs PSIcapture and encounters the error "Requested Service cannot be found"

You look in the logs and find this entry;

[12/17/2013 12:10:18 PM - Error - v5.0.0.25]
The type initializer for 'PSIGEN.Capture.Licensing.License' threw an exception.
   at PSIGEN.Capture.Licensing.License.GetLicenseManagerServiceUrl()
   at PSIGEN.Capture.Licensing.ApplicationLicensing.ConnectLicenseManager()
   at PSIGEN.Capture.Licensing.LicenseServer.LicenseServerService.ConnectLicenseManager()
=== INNER EXCEPTION ===
Error in static License() constructor.
   at PSIGEN.Capture.Licensing.License..cctor()
=== INNER EXCEPTION ===
An error occured in ReadMachineData.  Machine Data:
ComputerName:                    WIN-ZENOSCAN-01
Primary MAC:                        00:50:56:BB:3B:4D;
System Volume Serial        CC0E0BC7
Fingerprint                       

   at PSIGEN.Capture.Licensing.License.ReadMachineData()
   at PSIGEN.Capture.Licensing.License..cctor()
=== INNER EXCEPTION ===
One or more errors occurred.
   at PSIGEN.Capture.Licensing.License.ReadMachineData()
=== INNER EXCEPTION ===
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
   at System.Security.Cryptography.MD5CryptoServiceProvider..ctor()
   at PSIGEN.Capture.Licensing.Fingerprint.Generate()
   at PSIGEN.Capture.Licensing.License.ThreadReadMachineData(ReadMachineDataInfo data)

Solution:

Follow the steps below;

  1. Open Regedit.exe
  2. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa In this folder you should see FipsAlgorithmPolicy
  3. Set the value for this from 1 to 0
  4. Restart Capture Services and License Server will start correctly
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