PSIcapture OCR: Error: Can not show text '·' using current CidType2 font 'Helvetica'.

Problem:

 

PSIcapture encounters an error during an OCR workflow step and displays the following message in the log:


[5/23/2016 2:33:32 PM - Error - v5.4.2.12]
One or more documents encountered errors during post processing.
at PSIGEN.Capture.Modules.OCR.Providers.RecoStar.RecoStarProvider.Translate(OCRDefinition definition, IEnumerable`1 documents, Func`2 ocrProgressCallback)
at PSIGEN.Capture.Modules.OCR.Providers.ProviderBase.PerformFullTextOCR(OCRDefinition definition, Batch batch, OCRStats& ocrStats, Boolean skipProcessedDocuments, Int32 fullTextOCRWorkflowInstance, Action`1 beginProcessingCallback, Func`2 ocrProgressCallback)
at PSIGEN.Capture.Modules.OCR.OCRController.PerformFullTextOCR(OCRDefinition definition, Batch batch, OCRStats& ocrStats, Boolean skipProcessedDocuments, Int32 fullTextOCRWorkflowInstance, Boolean configurationOCR)
at PSIGEN.Capture.Modules.OCR.OCRModule.ProcessCurrentBatch()
=== INNER EXCEPTION ===
Page 2 of document 00000019 failed to add a line of text on the PdfCanvas.

=== INNER EXCEPTION ===
Can not show text '·' using current CidType2 font 'Helvetica'. You need to use font containing all glyphs from the given text.
at .(String )
at .( , String , List`1 )
at .(String , List`1 )
at .(String , ICollection`1 , List`1 )
at .(String , ICollection`1 )
at .(String )
at PSIGEN.Capture.Modules.OCR.Providers.RecoStar.PostProcessAction.PostProcessDocument(FullTextOCRDocumentSource document)

Solution:

Uninstall the current Helvetica font and reinstall the font to resolve the issue.

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