PSIsafe Web Troubleshooting: I am having problems scanning using Firefox, Chrome, or Safari

I’m having problems scanning using Firefox, Chrome or Safari

Scanning in Firefox, Chrome and Safari is performed using a 3rd party plugin/add-on called Dynamic Web Twain. For scanning to work properly it is important that you browser is using the latest version of the plugin. Some versions and brands of browsers will perform the plugin upgrade automatically when you access scanning in WEB. In some cases you may need to manually un-install the old plugin and then install the new version of the plug-in.

The scanning plugin version compatible with WEB 8.1 is Dynamic Web TWAIN 6.3.1.0.

Step 1: Find out if you have the scanning plugin installed and what version of the plugin your browser is using.
In Firefox (as of version 9): Click Tools/Addons. Check that you have version 6.3.1.0 or later. Do NOT disable the plugin. If the plugin is out of date you need to uninstall the old version and then install a new version. See instructions later in this document on how to do this.

In Google Chrome (as of version 16): Click Customize button (wrench in upper right corner), Under the Hood, Content Settings, Plug-ins, Disable individual plug-ins. Check that you have version 6.3.1.0 or later. Do NOT disable the plugin. If the plugin is out of date you need to uninstall the old version and then install a new version. See instructions later in this document on how to do this.

In Apple Safari (as of version 5.1): Click Help, Installed Plug-ins. This will display the dialog below. Safari does not currently show what version of the scanning plugin you have installed however it does show if the plugin is installed or not.

Step 2: If the scanning plugin version is older/less than 6.3.1. Open the Windows Control Panel/Programs and Features and find the Dynamic Web TWAIN Plug-in. Uninstall the plugin.

Step 3: Login to WEB using your Web browser. Open the scanning dialog (From Add or Cabinet Tab). Click the Scan button. Web will now prompt you to install the new version of the plugin.