PSIcapture OCR Workflow Processing Error caused by Antivirus

Problem:

Antivirus software was changed in an entire workplace environment. A user then stated that there were document errors issued during the OCR workflow step. The log file showed:

[8/1/2017 10:47:36 AM] Batch 20170731.160513: Loaded
[8/1/2017 10:47:36 AM] Batch 20170731.160513: OCR Processing Started (RecoStar)
[8/1/2017 10:47:39 AM] Processing Document Group: USA
[8/1/2017 10:47:39 AM] Preparing documents for recognition
[8/1/2017 10:47:42 AM] Converting documents and publishing to batch storage
[8/1/2017 10:47:58 AM] Batch 20170731.160513: OCR Processing Error - One or more documents encountered errors during post processing.

[8/1/2017 11:17:08 AM] Batch 20170801.111344: Loaded
[8/1/2017 11:17:08 AM] Batch 20170801.111344: OCR Processing Started (RecoStar)
[8/1/2017 11:17:08 AM] Processing Document Group: USA
[8/1/2017 11:17:08 AM] Preparing documents for recognition
[8/1/2017 11:17:12 AM] Converting documents and publishing to batch storage
[8/1/2017 11:17:21 AM] Batch 20170801.111344: OCR Processing Error - One or more documents encountered errors during post processing.

[8/1/2017 3:59:52 PM] Batch 20170801.155839: Loaded
[8/1/2017 3:59:52 PM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/1/2017 3:59:55 PM] Processing Document Group: USA
[8/1/2017 3:59:55 PM] Preparing documents for recognition
[8/1/2017 3:59:59 PM] Converting documents and publishing to batch storage
[8/1/2017 4:00:03 PM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/2/2017 1:00:34 PM] Batch 20170801.155839: Loaded
[8/2/2017 1:00:34 PM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/2/2017 1:00:35 PM] Processing Document Group: USA
[8/2/2017 1:00:35 PM] Preparing documents for recognition
[8/2/2017 1:00:39 PM] Checking page resolution limits
[8/2/2017 1:00:42 PM] Converting documents and publishing to batch storage
[8/2/2017 1:00:45 PM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/2/2017 1:02:05 PM] Batch 20170801.155839: Loaded
[8/2/2017 1:02:05 PM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/2/2017 1:02:05 PM] Processing Document Group: USA
[8/2/2017 1:02:05 PM] Preparing documents for recognition
[8/2/2017 1:02:09 PM] Checking page resolution limits
[8/2/2017 1:02:12 PM] Converting documents and publishing to batch storage
[8/2/2017 1:02:14 PM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/2/2017 1:12:06 PM] Batch 20170801.155839: Loaded
[8/2/2017 1:12:06 PM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/2/2017 1:12:06 PM] Processing Document Group: USA
[8/2/2017 1:12:06 PM] Preparing documents for recognition
[8/2/2017 1:12:08 PM] Starting document recognition and conversion
[8/2/2017 1:12:49 PM] Recognized Document 1 of 1
[8/2/2017 1:12:49 PM] Checking page resolution limits
[8/2/2017 1:12:50 PM] Post processing documents and publishing to batch storage
[8/2/2017 1:12:56 PM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/2/2017 1:19:29 PM] Batch test: Loaded
[8/2/2017 1:19:29 PM] Batch test: OCR Processing Started (RecoStar)
[8/2/2017 1:19:29 PM] Processing Document Group: USA
[8/2/2017 1:19:29 PM] Preparing documents for recognition
[8/2/2017 1:19:33 PM] Checking page resolution limits
[8/2/2017 1:19:35 PM] Converting documents and publishing to batch storage
[8/2/2017 1:19:38 PM] Batch test: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:25:39 AM] Batch 20170801.155839: Loaded
[8/4/2017 8:25:39 AM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/4/2017 8:25:40 AM] Processing Document Group: USA
[8/4/2017 8:25:40 AM] Preparing documents for recognition
[8/4/2017 8:25:44 AM] Checking page resolution limits
[8/4/2017 8:25:46 AM] Converting documents and publishing to batch storage
[8/4/2017 8:25:51 AM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:32:03 AM] Batch 20170801.155839: Loaded
[8/4/2017 8:32:03 AM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/4/2017 8:32:04 AM] Processing Document Group: USA
[8/4/2017 8:32:04 AM] Preparing documents for recognition
[8/4/2017 8:32:07 AM] Checking page resolution limits
[8/4/2017 8:32:09 AM] Converting documents and publishing to batch storage
[8/4/2017 8:32:15 AM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:35:53 AM] Batch 20170801.155839: Loaded
[8/4/2017 8:35:53 AM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/4/2017 8:35:54 AM] Processing Document Group: USA
[8/4/2017 8:35:54 AM] Preparing documents for recognition
[8/4/2017 8:35:58 AM] Checking page resolution limits
[8/4/2017 8:35:59 AM] Converting documents and publishing to batch storage
[8/4/2017 8:36:05 AM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:38:54 AM] Batch 20170801.155839: Loaded
[8/4/2017 8:38:54 AM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/4/2017 8:38:55 AM] Processing Document Group: USA
[8/4/2017 8:38:55 AM] Preparing documents for recognition
[8/4/2017 8:38:59 AM] Checking page resolution limits
[8/4/2017 8:39:00 AM] Converting documents and publishing to batch storage
[8/4/2017 8:39:06 AM] Batch 20170801.155839: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:40:33 AM] Batch 20170801.155839: Loaded
[8/4/2017 8:40:33 AM] Batch 20170801.155839: OCR Processing Started (RecoStar)
[8/4/2017 8:40:33 AM] Processing Document Group: USA
[8/4/2017 8:40:33 AM] Preparing documents for recognition
[8/4/2017 8:40:37 AM] Checking page resolution limits
[8/4/2017 8:40:39 AM] Converting documents and publishing to batch storage
[8/4/2017 8:40:46 AM] Batch 20170801.155839: OCR Processing Completed

[8/4/2017 8:43:30 AM] Batch 20170801.111344: Loaded
[8/4/2017 8:43:30 AM] Batch 20170801.111344: OCR Processing Started (RecoStar)
[8/4/2017 8:43:30 AM] Processing Document Group: USA
[8/4/2017 8:43:30 AM] Preparing documents for recognition
[8/4/2017 8:43:34 AM] Checking page resolution limits
[8/4/2017 8:43:36 AM] Converting documents and publishing to batch storage
[8/4/2017 8:43:50 AM] Batch 20170801.111344: OCR Processing Completed

[8/4/2017 8:46:47 AM] Batch test: Loaded
[8/4/2017 8:46:47 AM] Batch test: OCR Processing Started (RecoStar)
[8/4/2017 8:46:48 AM] Processing Document Group: USA
[8/4/2017 8:46:48 AM] Preparing documents for recognition
[8/4/2017 8:46:51 AM] Checking page resolution limits
[8/4/2017 8:46:54 AM] Converting documents and publishing to batch storage
[8/4/2017 8:46:58 AM] Batch test: OCR Processing Completed

[8/4/2017 8:48:48 AM] Batch 20170727.084320: Loaded
[8/4/2017 8:48:48 AM] Batch 20170727.084320: OCR Processing Started (RecoStar)
[8/4/2017 8:48:48 AM] Processing Document Group: USA
[8/4/2017 8:48:48 AM] Preparing documents for recognition
[8/4/2017 8:48:52 AM] Checking page resolution limits
[8/4/2017 8:48:55 AM] Converting documents and publishing to batch storage
[8/4/2017 8:49:00 AM] Batch 20170727.084320: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:50:47 AM] Batch 20170727.084320: Loaded
[8/4/2017 8:50:47 AM] Batch 20170727.084320: OCR Processing Started (RecoStar)
[8/4/2017 8:50:48 AM] Processing Document Group: USA
[8/4/2017 8:50:48 AM] Preparing documents for recognition
[8/4/2017 8:50:51 AM] Checking page resolution limits
[8/4/2017 8:50:55 AM] Converting documents and publishing to batch storage
[8/4/2017 8:50:59 AM] Batch 20170727.084320: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:51:59 AM] Batch 20170727.084320: Loaded
[8/4/2017 8:52:00 AM] Batch 20170727.084320: OCR Processing Started (RecoStar)
[8/4/2017 8:52:00 AM] Processing Document Group: USA
[8/4/2017 8:52:00 AM] Preparing documents for recognition
[8/4/2017 8:52:03 AM] Checking page resolution limits
[8/4/2017 8:52:07 AM] Converting documents and publishing to batch storage
[8/4/2017 8:52:11 AM] Batch 20170727.084320: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 8:53:22 AM] Batch 20170727.084320: Loaded
[8/4/2017 8:53:22 AM] Batch 20170727.084320: OCR Processing Started (RecoStar)
[8/4/2017 8:53:22 AM] Processing Document Group: USA
[8/4/2017 8:53:22 AM] Preparing documents for recognition
[8/4/2017 8:53:26 AM] Checking page resolution limits
[8/4/2017 8:53:29 AM] Converting documents and publishing to batch storage
[8/4/2017 8:53:36 AM] Batch 20170727.084320: OCR Processing Error - One or more documents encountered errors during post processing.

[8/4/2017 2:34:48 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/4/2017 2:34:48 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/4/2017 2:34:51 PM] Processing Document Group: USA
[8/4/2017 2:34:51 PM] Preparing documents for recognition
[8/4/2017 2:34:54 PM] Checking page resolution limits
[8/4/2017 2:34:56 PM] Converting documents and publishing to batch storage
[8/4/2017 2:35:07 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/7/2017 1:50:23 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/7/2017 1:50:23 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/7/2017 1:50:25 PM] Processing Document Group: USA
[8/7/2017 1:50:25 PM] Preparing documents for recognition
[8/7/2017 1:50:29 PM] Checking page resolution limits
[8/7/2017 1:50:30 PM] Converting documents and publishing to batch storage
[8/7/2017 1:50:34 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:01:54 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/14/2017 2:01:54 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:01:56 PM] Processing Document Group: USA
[8/14/2017 2:01:56 PM] Preparing documents for recognition
[8/14/2017 2:01:58 PM] Checking page resolution limits
[8/14/2017 2:01:59 PM] Converting documents and publishing to batch storage
[8/14/2017 2:02:10 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:10:56 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/14/2017 2:10:56 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:10:56 PM] Processing Document Group: USA
[8/14/2017 2:10:56 PM] Preparing documents for recognition
[8/14/2017 2:10:58 PM] Checking page resolution limits
[8/14/2017 2:10:59 PM] Converting documents and publishing to batch storage
[8/14/2017 2:11:10 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:18:37 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/14/2017 2:18:37 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:18:37 PM] Processing Document Group: USA
[8/14/2017 2:18:37 PM] Preparing documents for recognition
[8/14/2017 2:18:39 PM] Checking page resolution limits
[8/14/2017 2:18:40 PM] Converting documents and publishing to batch storage
[8/14/2017 2:18:50 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:20:46 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/14/2017 2:20:46 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:20:46 PM] Processing Document Group: USA
[8/14/2017 2:20:46 PM] Preparing documents for recognition
[8/14/2017 2:20:48 PM] Checking page resolution limits
[8/14/2017 2:20:49 PM] Converting documents and publishing to batch storage
[8/14/2017 2:21:00 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:22:49 PM] Batch INVOICE BATCH TO UPLOAD: Loaded
[8/14/2017 2:22:49 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:22:49 PM] Processing Document Group: USA
[8/14/2017 2:22:49 PM] Preparing documents for recognition
[8/14/2017 2:22:51 PM] Checking page resolution limits
[8/14/2017 2:22:52 PM] Converting documents and publishing to batch storage
[8/14/2017 2:23:04 PM] Batch INVOICE BATCH TO UPLOAD: OCR Processing Completed

[8/14/2017 2:29:45 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/14/2017 2:29:45 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:29:45 PM] Processing Document Group: USA
[8/14/2017 2:29:45 PM] Preparing documents for recognition
[8/14/2017 2:29:47 PM] Checking page resolution limits
[8/14/2017 2:29:48 PM] Converting documents and publishing to batch storage
[8/14/2017 2:29:51 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:33:59 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/14/2017 2:33:59 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:33:59 PM] Processing Document Group: USA
[8/14/2017 2:33:59 PM] Preparing documents for recognition
[8/14/2017 2:34:01 PM] Checking page resolution limits
[8/14/2017 2:34:02 PM] Converting documents and publishing to batch storage
[8/14/2017 2:34:05 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:38:08 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/14/2017 2:38:08 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:38:08 PM] Processing Document Group: USA
[8/14/2017 2:38:08 PM] Preparing documents for recognition
[8/14/2017 2:38:10 PM] Checking page resolution limits
[8/14/2017 2:38:11 PM] Converting documents and publishing to batch storage
[8/14/2017 2:38:14 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 2:54:53 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/14/2017 2:54:53 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 2:54:53 PM] Processing Document Group: USA
[8/14/2017 2:54:53 PM] Preparing documents for recognition
[8/14/2017 2:54:55 PM] Checking page resolution limits
[8/14/2017 2:54:56 PM] Converting documents and publishing to batch storage
[8/14/2017 2:54:59 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Error - One or more documents encountered errors during post processing.

[8/14/2017 3:06:22 PM] Batch INVOICE - NEED TO UPLOAD: Loaded
[8/14/2017 3:06:22 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Started (RecoStar)
[8/14/2017 3:06:22 PM] Processing Document Group: USA
[8/14/2017 3:06:22 PM] Preparing documents for recognition
[8/14/2017 3:06:25 PM] Checking page resolution limits
[8/14/2017 3:06:26 PM] Converting documents and publishing to batch storage
[8/14/2017 3:06:30 PM] Batch INVOICE - NEED TO UPLOAD: OCR Processing Completed

[8/14/2017 3:10:25 PM] Batch TEST: Loaded
[8/14/2017 3:10:25 PM] Batch TEST: OCR Processing Started (RecoStar)
[8/14/2017 3:10:26 PM] Processing Document Group: USA
[8/14/2017 3:10:26 PM] Preparing documents for recognition
[8/14/2017 3:10:28 PM] Checking page resolution limits
[8/14/2017 3:10:31 PM] Converting documents and publishing to batch storage
[8/14/2017 3:10:35 PM] Batch TEST: OCR Processing Completed

Solution:

Some background on BatchProcessor.exe:

"BatchProcess.exe is part of the Recostar OCR library and is kicked off when running Full Text OCR recognition. One instance of BatchProcess.exe will be created for each OCR processor core they have licensed.  It can be found in the C:\Program Files (x86)\PSIGEN\Capture\Libraries\OpenText RecoStar folder."

Once this folder was added to AV exclusions, the OCR process succeeded on all batches.