PSIsafe Troubleshooting: "Unable to collect global data from the database. Error: Failed to update database because the database is read only

Problem:

Users are receiving an error message that says:

Unable to collect global data from the database. Error: Failed to update database because the database is read only

Solution:

1. Open SSMS (SQL Server Management Studio).
2. Open a New Query on the PSIsafe database.
3. Execute the command (adjust the name CNG_Main if the PSIsafe Database is named differently):

ALTER DATABASE CNG_Main SET READ_WRITE

For more information, see:

https://stackoverflow.com/questions/6054997/database-attached-is-read-only