PSIsafe Troubleshooting: Issue 01.01: Unable to login after update is applied


Error logging in after update for end users. Double clicking on the SAFE icon starts a reconfiguration process and errors out.


The current icon they are clicking is configured to check for files changed and will try to reinstall the old files and then it fails.

Steps to follow:

  1. Delete the icon.
  2. Make a copy of the CNG.SAFE.Client.exe from the application directory.
  3. Paste the shortcut to the desktop.
  4. Rename to SAFE.
  5. Test it.
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