Problem: When starting PSIsafe Client or Imageman, you receive an error: Configuration System failed to Initialize.
Solution: Delete the User.config for PSIsafe Client:
- Exit PSIsafe Client.
- In Windows File Explorer, navigate to C:\Users\<Windows Username>\AppData\Local\PSIGEN_Software,_Inc.
Note: There may be a number of similar paths; make sure you navigate to the one as entered above (with a comma in the path). Also note that in earlier versions, the final directory may be called Cabinet_NG_Inc.
- Select all folders that start with CNG.Safe.Client.exe_Url_, right-click one of the selected folders, and click Delete.
- Re-open the PSIsafe Client.
The folder(s) deleted in step 3 will be recreated as needed by the PSIsafe Client. You may need to reset certain local options after deletion, but other data will not be affected.