Problem:
When trying to log into PSIsafe Web, users receive an error message:
Login failed. Invalid Registration. Please contact your system administrator.
Solution:
Recycle the application pool for the PSIsafe website.
- On the server hosting PSIsafe Web, in the Start search field, type IIS.
- From the results returned, click Internet Information Services (IIS) Manager.
- In the left pane of IIS Manager, expand the server name and then click Application Pools.
- In the center pane, click the application pool for PSIsafe Web (may be named PSIsafeWeb, CNGWeb, CabinetWeb, etc.).
- In the right pane, click Recycle.
Note: Recycling the application pool should not interrupt any active PSIsafe Web sessions. - Try to access PSIsafe Web again.
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