When an end-user attempts to file a document to PSIsafe Web 10.0+, they may encounter one of two similar errors upon attempting to file the document:
"Failed to Retrieve Tabs: Error: Failed to get Template-Specific Data Set"
"Failed to Retrieve Managers: Error: Failed to get Template-Specific Data Set"
Sometimes these errors will occur one after another sequentially.
This is an issue with the manager configuration for the filetype extension associated with the document that the end-user is attempting to file. For example, a user would encounter this error if their PDF Manager (Adobe) was set to "Other" instead of "Wordprocessing". A mismatched manager type of other extensions in this manner may result in the above errors.
Article is closed for comments.