PSIsafe Client Troubleshooting: Error When Dragging and Dropping Outlook Email into PSIsafe Desktop Client

Problem:

PSIsafe will throw all certain COM errors, such as the one picture below, if you try to drag and drop an email from the 64-bit version of Office 365 to PSIsafe Desktop.
Text could be:
Error in TSafeMailItem - MAPIInitializeEx: MAPI_E_CALL_FAILED.
The main one is this:

 blobid0.jpg

 

Solution:

PSIsafe users must use the 32-bit version of MS Office and Outlook.  This issue will persist until PSIsafe is converted to a x64-bit application.
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.