PSIsafe Cloud Status

Status: No Known Issues at This Time

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PSIsafe Azure Cloud 12.1


  • Tuesday, May 18, 2021
    • 8:00 PM EST: Begin PSIsafe Azure Cloud upgrade to PSIsafe 12.1.3.1004.
    • 9:15 PM EST: Conclude PSIsafe Cloud upgrade to PSIsafe 12.1.3.1004 (client upgrade required).
  • Sunday, March 7, 2021
    • 11:40 AM EST: Cloud outage reported.
    • 12:01 PM EST: Cloud services restored.
    • Cause: It was determined that a certificate for the firewall solution had expired.

PSIsafe Azure Cloud 11.3


  • None

PSIsafe Legacy Cloud 10.4


  • Tuesday, June 1, 2021
    • 10:23 PM EST: Emergency maintenance began.
    • 10:34 PM EST: Emergency maintenance concluded.
  • Sunday,  May 23, 2021
    • 8:30 AM EST: Scheduled maintenance began.
    • 9:20: AM EST: Scheduled maintenance concluded.
  • Sunday, April, 11, 2021
    • 11:20 AM EST: Scheduled maintenance began.
    • 12:20 PM EST: Scheduled maintenance concluded.
  • Monday, March 15, 2021
    • 10:00 PM EST: Scheduled maintenance began.
    • 10:30 PM EST: Scheduled maintenance concluded.
  • Tuesday, March 9, 2021
    • 11:41 PM EST: Cloud outage reported impacting specific customers.
    • 9:05 AM EST: Cloud services restored.
    • Cause: PSIGEN has traced the error to a malfunctioning backup device driver that erroneously caused Windows to randomly reassign drive letters to functional disks where customers' repositories were located.
  • Wednesday, February 17, 2021
    • 5:06 PM EST: Certain customers report increased latency in accessing documents.
    • Thursday, February 18, 8:48 PM EST: Issue was remediated by data center.
    • Cause: During the course of investigation, the issue was determined to be linked to data center's misconfiguration of provisioned network port supporting both production ingress and Azure egress circuits to half-duplex during provisioning. This resulted in contention between customer traffic and traffic egressing to Azure migration.
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