Troubleshooting & Solutions
Having trouble implementing your workflow? Browse troubleshooting articles by product.
PSIcapture Troubleshooting
- SharePoint WebDav Auto Import Error: The File Exists
- QA Auto Processing Script
- Zone Definition Profile Scripts
- Lookup Scripts
- Indexing - Data Record Processing Scripts
- Indexing - Barcode Processing Scripts
PSIsafe Client Troubleshooting
- PSIsafe Printer/Filer Black Ice Driver Issue - Documents filed after the first do not contain the correct image
- Solution: PSIsafe encounters error "Invalid bits/pixel" when attempting to "Make Annotations Permanent" within the Imageman Module
- Accessing Batch Capture locks up, or throws a "Object Reference not set to an Instance of an Object"
- Drag & Drop to PSIsafe from Outlook fails with COM component with CLSID error
- PSIsafe Web 11.0 Full Text Search (FTS) fails to return results / does not function
- PSIsafe: Indexing Not Working
PSIsafe Mobile Troubleshooting
PSIcapture Fusion Troubleshooting
- PSIfusion: Running Fusion and SharePoint in the Same Environment.
- PSIfusion Offline License Installation
- PSIfusion Log Files
- PSIfusion connection to MS Access DB
- Database Lookup - Could not use "; file already in use
- The export path does not refer to a valid location within a PSIfusion deployment.
Troubleshooting
- PSIGEN Customer Portal: Not recieving Password Reset
- SQL Local DB 2017 - Capture Services Fails to Start/Crashes - PSIcapture 7.4+
- PSIcapture: IBM AS400 DB Lookup
- Multiple / Blank records created with Multiple Records turned off and Smart Zone OMR enabled
- Email Notification not working
- Double Blind Indexing with Re-Key Feature Set