PSIcapture Installation Guide: Activating the PSIcapture License Server via Offline Licensing

Overview & Walkthrough Video

The following is a video walkthrough of the Offline Activation process for the PSIcapture License server in environments which do not have access to the internet.


 

For a breakdown of each step, see the walkthrough below:

Activate the License Server via Offline Licensing - Step-by-Step

 

 

Note: PSIcapture 7.7+ now supports processing offline licensing requests when using Term-based licensing.

 

Activate License Server via Offline Licensing

To use the License Server, it must first be activated. To perform this activation via Offline Licensing, select the Activate License Server and select the second option Retrieve License Using Offline Licensing.

 

 

Enter your LSA licensing key on the next step, e.g. LSXXX-XXXXXXXXXXX:

 

 

Then, input the support email, in this case support@psigen.com:

 

 

Next, fill out the relevant Registration information:

 

 

Next, you will be prompted to save the Offline Activation file to an available location. Save this file locally so you can attach it to an email or upload it directly to the Offline Licensing Portal. You can then proceed with submitting the licensing request.

Submitting License Request

There are two (2) ways to submit the request file:

Licensing Portal

The simplest method to complete this process is to email the generated License Activation file to:

support@psigen.com

In the event that you would prefer to manually activate the Offline Activation XML file once you are confident the keys have been reset, you can do so via the link below:

The Licensing Portal is at: https://licensing.psigen.com/offlinelicensing.aspx

 

 

Click the "Choose File" button and locate the LicenseRequest.xml saved to the computer. Once selected click "Submit". The user will be able to download the offline license file as shown below.

 

 

Applying the Offline License File

Once more, select Activate License Server:

 

 

Then, select the third option Install Licenses retrieved using Offline Licensing:

 

 

Then, select the Offline License Activation file that you received from PSIGEN support or was retrieved from the Offline Activation Portal:

 

 

This completes the License Server Activation via Offline Licensing process. Proceed to the next step to add Product Keys via Offline Licensing.

 

Activate Product Keys in License Server via Offline Licensing

The process for adding Product Keys via Offline Licensing is identical to the steps above, except the first step, which is to select Add on the right-hand side:

 

 

NOTE: Your License Server must be activated first before you can proceed to adding product keys.

NOTE: You can activate all product keys on a single invoice by either entering one key per line, or using the License Server Activation key, e.g. PLFXXX-XXXXXXXXXX.

 


 

Activate Using Offline Licensing - Standalone Method

 

In order to activate PSIcapture via offline licensing as a standalone installation, without the license server, please follow the steps below. Contact Support by email or by calling (949) 916-7700 ext. 2 with any questions or issues.

Open PSIcapture or License Server

Select the "Obtain License using offline activation" option from the list. Click on the "Continue" button.

 

 

Creating the License Request File

The next screen is "Offline Licensing". Select "Submit a new license request for this station". This will create the LicenseRequest.xml file that must be either uploaded to the Offline License Request portal (explained below) or emailed to Support (support@psigen.com).

 

 

Please select the "Submit a new license request for this station" and enter in the License Key and the email to which the OfflineLicense.xml file can be sent. Click "Continue."

Next screen is Registration as shown below. Enter in the user information for the station and click "Finish." NOTE: Contact Name, Company Name, and Email are mandatory fields.

 

 

Once the "Finish" button is clicked, the user will be prompted to save the file named LicenseRequest.xml. Save the file in an easily, retrievable place and click "Save." A message will appear instructing the user to submit the file. 

Submitting License Request

There are two (2) ways to submit the request file:

  • Email the file to support@psigen.com 
    OR
  • Submit using the Licensing Portal in the event that your license is already reset and ready for offline activation, and PSIGEN support is not available to assist.

Licensing Portal

The Licensing Portal is at: https://licensing.psigen.com/offlinelicensing.aspx

 

 

Click the "Choose File" button and locate the LicenseRequest.xml saved to the computer. Once selected click "Submit". The user will be able to download the offline license file as shown below.

 

 

Applying the Offline License File

  1. Once the OfflineLicense.xml file is obtained, Open PSIcapture or the License Server. 
  2. Select the "Obtain License using offline activation" option from the list. 
  3. Click on the "Continue" button. 
  4. Select "Install a license received from a previous request". 
  5. Click on the find file button in the entry area and locate the saved file.


  6. Select "Open" and then click the "Next" button. PSIcapture will then validate the license.
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