Product Lifecycle Policy

Every PSIGEN product has a lifecycle. The lifecycle begins when a product (or feature) is released and ends when it's no longer supported. Knowing key dates in this lifecycle helps you make informed decisions about when to update, upgrade or make other changes to your software.

Product Lifecycle Policy

PSIGEN will provide product updates as necessary to deliver new functional enhancements and correct discovered defects for so long as the product is actively listed in the PSIGEN product catalog. Removal of a product from the product catalog is at the sole discretion of PSIGEN, but in all cases of product discontinuation PSIGEN distributors, resellers and customers will be provided a minimum of six months advance notice that the product is scheduled for removal. Notice will be provided via one or more of the following: direct email, email newsletters, and updates to PSIGEN web sites; including the Partner Portal and the Knowledge Base.

PSIGEN is committed to supporting the most current Major Release of all products currently listed in the PSIGEN product catalog (see Product Version Definitions). When a new Minor Release enters General Availability (GA), the previous, most current Minor Release is no longer available for sale to distributors, resellers or customers and is then considered to be the legacy Minor Release. PSIGEN will continue to offer technical support for all versions within the Major Release family. PSIGEN will only provide Service Pack and Patch Releases for the current Minor Release, as well as the supplanted legacy Minor Release for six months from the GA date of the current Minor Release. At the expiration of the legacy support period, no additional Service Packs or Updates will be released for the legacy Product Release.

If PSIGEN determines (in its sole discretion) that a Support Request (as defined in the Product Support Commitment) logged against a legacy product release requires a new update for resolution, the distributor, reseller and/or customer will be required to upgrade to the latest Product Release. Should the distributor, reseller and/or customer choose not to upgrade, they will lose any right to Support under the Product Support Commitment with respect to the Support Request in question, until such time that the required upgrade is performed.

For all PSIGEN products, when a Released Product enters its End of Support period according to the Lifecycle policy, support to facilitate migration to a current Product Release will remain available with an active maintenance contract, subject to provided coverage.


Product Version Definitions

For all PSIGEN products, the following terms define how Product Releases are categorized:

Major Release

A Product Release that contains product-wide visual or functional changes will be categorized as a Major Release. Major Releases are identifiable by a change to the first number in the Product’s version. A Major Release will always require a full install to upgrade from a previous release. 

Example:  PSIcapture 4.0 was the first Major Release following the 3.x product line. PSIsafe 11.0 was the Major Release following PSIsafe 10.4.

Minor Release

Product Releases containing substantial new or redesigned functionality will be categorized as a Minor Release. Minor Releases are identifiable by a change to the second number in the Product’s version. A Minor Release will always require a full install to upgrade from a previous release. 

Example:  PSIcapture 4.1 was the first Minor Release in the 4.x product line. PSIsafe 11.2 was the Minor Release following PSIsafe 11.0.

Service Pack Release

Product Releases that represent a rollup of previously released Patches and/or contain updated third-party components will be classified as a Service Pack. Service Pack Releases are identifiable by a change to the third number in a Product’s version. A Service Pack release will always require a full install to upgrade from a previous release. Service Pack releases will generally be scheduled for release at the end of each month, excepting those months where no significant updates to the product were required.

Example: PSIcapture 4.1.1 was the first Service Pack Release in the 4.x product line.

Patch Release

Product releases containing key bug fixes or minor functionality changes will be categorized as a Patch Release. Patch Releases are identifiable by a change to the last number in the Product’s version and/or designated with a "P" designator during release. A Patch Release may include a full install and/or update installer to upgrade from a previous release.

Example: PSIcapture 7.3.0.7 was the first Patch Release in PSIcapture 7.3.


Product Lifecycle Definitions

All PSIGEN products follow a product lifecycle, as described and defined below:

Alpha Release

Software that has not been cleared by PSIGEN Quality Assurance. This software may be used for early stakeholder previews in order to tune final deliverable.

Internal Release

Software that has been cleared by PSIGEN Quality Assurance. This software is available for internal user acceptance testing prior to being made available to outside parties.

Beta Release

Software that has been cleared by PSIGEN Quality Assurance. This software is available for limited external user acceptance testing prior to being made generally available to PSGIEN partners and customers.

General Availability Release

Software that has been cleared by PSIGEN Quality Assurance. This software is available to PSGIEN partners and customers.

Retired

Software that is not actively distributed by PSIGEN Software, Inc.


Current Products

These PSIGEN products are currently available:


PSIcapture


Product Version Release Date Release Notes
PSIcapture 7.7 February 9, 2021 View Notes
PSIcapture Fusion 3.3 Beta

-

PSIcapture Fusion 3.2 August 5, 2020

View Notes

Certified up to 250 users


PSIsafe Cloud


Product Version Release Date Release Notes
PSIsafe Desktop & Server 12.1.3 May 18, 2021 View Notes
PSIsafe Server 64-bit & Open API 12.1.1 January 19, 2021 View Notes
PSIsafe DocuSign Integration January 19, 2021

Requires PSIsafe Desktop & Server 12.1.2 as well as Server 64-bit & Open API 12.1.1

Requires separate DocuSign account

PSIsafe Web Lite 12.1 January 19, 2021 View Notes
PSIsafe Desktop & Server 11.3 June 12, 2020 View Notes
PSIsafe Server 64-bit & Open API 11.3 June 12, 2020 View Notes
PSIsafe Web 11.3 June 12, 2020 View Notes 
PSIsafe Books 11.3 June 12, 2020 View Notes 
PSIsafe Synchronizer 11.3  June 12, 2020 View Notes 
PSIsafe PDF Forms Monitor 11.3 February 12, 2021 View Notes
PSIsafe for Salesforce 1.0 prior to January 1, 2017 -
PSIsafe Share 1.0 June 12, 2020 -
PSIsafe Mobile 3.0 March 31, 2018

PSIsafe On-Premises


Product Version Release Date Release Notes
PSIsafe Desktop & Server 12.1.3 May 17, 2021 View Notes
PSIsafe Server 64-bit & Open API 12.1.1 November 2, 2020 View Notes
PSIsafe DocuSign Integration November 2, 2020 

Requires PSIsafe Desktop & Server 12.1.2 as well as Server 64-bit & Open API 12.1.1

Requires separate DocuSign account

PSIsafe Synchronizer 11.3 June 12, 2020  View Notes
PSIsafe PDF Forms Monitor 11.3 February 12, 2021 View Notes
PSIsafe for Salesforce 1.0 prior to January 1, 2017 -
PSIsafe Share 1.0 June 12, 2020 Compatible with PSIsafe Cloud
PSIsafe Mobile 3.0 March 31, 2018 -


Products and Features Pending Retirement

These PSIGEN products are targeted for retirement:

Product Line

Version

Target Retirement Date

PSIsafe SQL Migration Module
10.3.0.9600
on or before December 2020, replaced by PSIcapture
PSIsafe  CSV-TXT Migration Module
10.3.0.9600
on or before December 2020, replaced by PSIcapture
 PSIsafe Windows File Monitor 
10.3.0.9600
on or before December 2020, replaced by PSIcapture
PSIsafe  Windows Import Utility 10.3.0.9600 on or before December 2020, replaced by PSIcapture

 

Retired Products and Features

These PSIGEN products and/or features have reached their end-of-life and/or end-of-support:

  • Release Date: this software was released on this date.
  • End-of-Life (EOL): this software product/feature is at the end of its useful life and is not intended for sale (please reference your official price list). However, this product may be eligible for continued support with current support and maintenance agreement.
  • End-of-Support (EOS): this software product/feature has reached the end of available support, and will no longer be eligible for technical support by PSIGEN support.

Product Line

Version

Release Date

End of Life

End of Support

Comments
PSIsafe Cloud Desktop & Server 12.1.2 January 19, 2021 May 18, 2021 May 18, 2021

-

PSIsafe Desktop & Server 12.1.2 November 2, 2020 May 17, 2021 May 18, 2021

-

PSIsafe PDF Forms Monitor 10.3.0.9600 Prior to January 1, 2017 February 12, 2021 March 31, 2021

-

PSIcapture 7.6 August 5, 2020 February 9, 2021 August 9, 2021

View Notes

PSIsafe Attendance Tracking System 2.0 December 16, 2019 December 31, 2020 March 31, 2021

Only compatible with PSIsafe 11.2.1 and below.

View Notes

PSIsafe Desktop & Server 11.2.1 July 16, 2019 November 2, 2020 May 1, 2021 View Notes
PSIsafe Server 64-bit & Open API 11.1.0.3002 - November 2, 2020 May 1, 2021 View Notes
PSIsafe Web 11.0.17.0000 January 30, 2018 November 2, 2020 May 1, 2021 View Notes
PSIsafe Books 11.2 June 18, 2019  November 2, 2020 May 1, 2021 View Notes
PSIsafe Synchronizer 11.0 September 13, 2018  November 2, 2020 May 1, 2021 View Notes
PSIsafe Web Filer 3.0 prior to January 1, 2017 November 2, 2020 May 1, 2021 -
 PSIcapture  7.5 December 9, 2019  August 5, 2020  January 2020  -
PSIcapture Fusion 3.0 August 16, 2018 August 5, 2020  August 5, 2020

Requires upgrade to 3.2

PSIsafe 10.4 Cloud prior to January 1, 2017 June 12, 2020 December 2020 Actively Supported
PSIsafe Cloud eSIGN 2.3 - June 12, 2020   Actively Supported in PSIsafe Cloud 10.4 until migration to PSIsafe Cloud in Azure
PSIsafe eSIGN 2.3 - June 12, 2020 July 31, 2021  No longer supported On-Premises after EOS date listed.
PSIfusion 2.0 prior to January 1, 2017 August 16, 2018 - Supported by Exception
PSIcapture 7.4 August 7, 2019 December 9, 2019 June 2020 -
PSIcapture 7.3 April 1, 2019 August 7, 2019 December 2019 -
PSIsafe 11.2.0 On-Premises April 1, 2019 July 15, 2019 January 2020 -
PSIcapture 7.2 January 17, 2019 April 1, 2019 August 2019 -
PSIsafe On-Premises 11.1 and earlier May 20, 2018 April 1, 2019 July 2019  -
PSIcapture Canon Scanfront 330 Panel Integration  - May 2018 

 May

2018

PSIcapture Toshiba Panel Integration - August, 2018 August 2018  -
PSIcapture Xerox Panel Integration - August, 2018 August 2018  -
PSIcapture Sharp Panel Integration - August, 2018 August 2018  -

PSIsafe

Cabinet AP

-

July 1, 2017

December 31, 2020

 -

PSIsafe

PSIsafe for Redtail

-

December 20, 2018

June 30, 2019

 -

PSIsafe

Windows Mobile App

-

July 1, 2017

December 20, 2018

Support for Mobile 2.0 Ended. Replaced with Mobile 3.0. 
PSIsafe CNG Forms / XFM file format - prior to January 1, 2017 December 20, 2018 Conversion Documentation available.
PSIsafe DMX file format - prior to January 1, 2017 prior to January 1, 2017 Conversion utility & Documentation available.
PSIsafe Messaging/XMG file format - prior to January 1, 2017 prior to January 1, 2017 Conversion Documentation available. 
PSIsafe Windows / Desktop API - prior to January 1, 2017 prior to January 1, 2017 Replaced by PSIGEN OpenAPI. 

PSIsafe

PDF One Forms Engine - prior to January 1, 2017 July 1, 2019 Replaced by Aspose PDF Forms Engine in Cabinet SAFE version 8.5+

PSIsafe

Cabinet Paperless Windows App  - prior to January 1, 2017 prior to January 1, 2017  -

 

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