PSIsafe Troubleshooting: Print Driver fails to launch Filer dialog / no response from Black Ice Print driver


When installing a fresh Black Ice driver that was not packaged with an installation of PSIsafe 11.0 +, or if the printer driver settings have been reset for the Black Ice Print-to-Safe printer, then the following launch application string may be missing from the configuration settings:

C:\Program Files (x86)\CNG\CNG-SAFE\CNG.Safe.Filer.exe
First, pull up devices and printers and right click on PSIsafe Printer Properties, which is the location of the filer application to launch. Ensure that the CNG.Safe.Filer.exe target path noted above is in place.
Also, ensure that the file format is set to an appropriate type for the client, usually:
  • TIF-Lempel-Ziv & Welch
  • TIF-Packed
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