PSIcapture Licensing FAQ

This article covers a variety of PSIcapture's Frequently Asked Questions (FAQs) regarding Licensing.

1. Question: Why am I seeing this error:
   

   "There was no endpoint listening at https://licensing.psigen.com/Licensing.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details."
   
   Example Licensing Error

   [9/22/2020 8:54:45 AM - Error - v7.6.0.8]
   
   There was no endpoint listening at https://licensing.psigen.com/Licensing.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
   
   Server stack trace: 
   
      at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
   
      at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
   
      at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
   
      at System.ServiceModel.Channels.RequestChannel.Request(Mes...

   
   Answer: Licensing on PSIcapture 7.6 and later requires a resilient internet connection to function. Alternately, you may install a licensing server to function on your local network which will provide more resiliency should internet connections be intermittent. PSIGEN does support NFR and Unlimited licenses with no internet connection.
   
   
2. Question: How do I activate PSIcapture on a License Server versus a Standalone installation?
   
   Answer: To activate PSIcapture via the License Server, see the following articles:
   PSIcapture Installation Guide: Activating and Licensing the License Server
   PSIcapture Installation Guide: Activating the PSIcapture License Server via Offline Licensing
   
   Answer: To activate PSIcapture as a Standalone installation, see the following articles:
   PSIcapture Installation Guide: Activating PSIcapture via Standalone Licensing
   PSIcapture Installation Guide: Activating PSIcapture as a Standalone Installation via Offline Licensing
   
   
3. Question: When activating PSIcapture via Standalone Licensing, why do I see this error:
   
   
   
   Example Licensing Error:
   

   Error obtaining license: License not valid for current machine:
   Computer name: [PC-NAME]
   Fingerprint: 286E-9CBE-1A8B-B9C2-738D-9C1C-F9BB-FAF8-DA78-CD16
   Volume serial number: 8EEA99D7
   
   Current license data:
   Computer name: [PC-NAME]
   Fingerprint: 268F-9518-23E3-1CE1-1B22-09DF-C927-A0A3-1736-3579
   Volume serial number: C4B08121

   Answer: Your license has already been activated on another machine. Contact PSIGEN Support to request a license reset in order to activate that license on a new machine.
   
   
4. Question: Why does my License Server display a license with an "Invalid" status?
   
   Answer: There are multiple reasons why a license may be invalid in status. This license may have been activated on a different License Server, and thus, needs to be removed, reset, and re-added. This process can be accomplished with the assistance of PSIGEN Support. Another reason is that the maintenance period for that license may have expired, in which case, you can Contact PSIGEN Support for further assistance.