PSIsafe Printer/Filer Black Ice Driver Issue - Documents filed after the first do not contain the correct image



A recent Windows update (under the title KB50008XX) is causing major issues with Print to Safe.

While the first print job works without issue, any subsequent attempts to print to Safe will display a similar image as below:




On 03/19/2021 Microsoft has released another update that aims to solve for these issues.

See below for the links to download the update.
(So far, no update for Windows 8.1 or 2012 R2 - looks like they release those monthly)

Windows versions are exactly as they are on the linked page.

Be sure to update your Windows system with the KB update that matches your OS and version:


• Windows 10, version 2004, all editions
• Windows Server version 2004
• Windows 10, version 20H2, all editions
• Windows Server, version 20H2, all editions


• Windows 10, version 1909, all editions
• Windows Server version 1909


• Windows 10, version 1809, all editions
• Windows Server version 1809
• Windows Server 2019, all editions


• Windows 10, version 1803, all editions
• Windows 10, version 1803 (Enterprise, Education, IoT Enterprise)


• Windows 10, version 1607, all editions
• Windows Server 2016


• Windows 10 (initial version released July 2015)


To find the version of Windows on any given machine, simply Right-Click the Start menu icon and select System:



Then, under Windows Specifications you will see the information you need:



If for some reason you cannot install one of the above updates you will need to uninstall the KB50008XX update until Windows can provide a patch.

Rebooting the machine will be required, and this process will need to be repeated for each affected machine.


First, to prevent the update from automatically applying (and forcing you to repeat the process), go to the Windows Update Settings (available from the Start menu):

And then to the Advanced Options:

And finally to the Pause updates selection, where we can pause any updates for up to 35 days:

Then, we need to access the Update history for the affected machine/s.

This can also be done through the Start menu by typing in "Update History":

Then, Select "Uninstall Updates" at the top:

In this menu, we can choose what updates to uninstall (given we have the permission/rights to do so).

For this issue in particular, we recommend uninstalling any Windows updates that match the below text:
("X" stands for any digit)

  • Security Update for Microsoft Windows (KB50008XX)

And then rebooting the machine.

We hope to see a full fix soon from Microsoft, but until then feel free to comment and let us know if this helped.

And have a great rest of your day!

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